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Need to order more parts?

If you need to import a large number of parts for an order, you can use this template file and uploads it to our server. You have to enter one item per row and be sure to keep the .CSV file extension when saving your work.

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Welcome to Kobrex

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New customer?

Customer service

Our team of four experienced professionals wishes to give you the best support to help you solve the problems with which you are faced. Our work ethic pushes us to surpass ourselves and offer a service that goes beyond the customers’ expectations. To that end, we take the time needed to explain all the options available and the related expenses in a transparent fashion.

Always aiming to improve the quality of our service, we take into consideration all your comments and suggestions. The following are the most frequently asked questions.

 
Tel (450) 629-6212
Toll free 1-855-629-6212
Fax (450) 663-7899
 
Email info@kobrex.ca
 
Open
Monday to friday 8:00 A.M. to 5:00 P.M.

FAQ

What is your shipping policy?

Shipping policy

Shipping is available within Canada. Most of the orders are delivered the following day between 9:00 am and 5:00 pm, and sometimes on the same day if the order is placed before 12:00pm. However, some products require a 48-hour delivery time. Unless a particular situation occurs, all our orders are delivered within two business days, but remain at all time subject to the carrier’s conditions.

What is the procedure for cancelling an order?

Cancellation Policy

All communication regarding orders submitted at Kobrex is made by electronic means. Please note that Kobrex is solely responsible for the shipping of your order. Kobrex can cancel an order if the product is out of stock or if the shipping requires extra charges that the customer has not explicitly consented to pay. Kobrex also reserves the right to modify the pricing in effect on its website, without prior notice.

Therefore, if you wish to cancel an order without being charged cancellation fees, please inform us before the order is shipped. To this end, contact us by phone or email before 11:30 am the day your order was placed and a cancellation number will be given. However, if this delay is not respected, you will have to assume the costs for the shipping and return of the ordered items.

Do you offer a tracking of the orders

Tracking your order- soon available at Kobrex!
Kobrex is proud to announce that it will shortly be possible to track your order in this section of the site. Your dispatch email will include a tracking link for you to follow your order.

Consult your purchase history– Soon available at Kobrex!
Always aiming to improve your shopping experience at Kobrex, we will shortly make your purchase history available in your customer profile. This feature will allow you to view all the transactions you made on our site and save this information for your personal files.

Do you do the installation of the parts?

Our auto repair shop

With over 30 years of experience in the auto repair field, both heavy vehicles and light vehicles, you can rest assured that we are trustworthy to restore your vehicle in top condition.
Furthermore, our desire to serve you promptly thanks to extended opening hours (7:00 am to 11:00 pm) are undeniable assets in a competitive industry.

Do you offer a tracking of the orders?

Tracking your order- soon available at Kobrex!
Kobrex is proud to announce that it will shortly be possible to track your order in this section of the site. Your dispatch email will include a tracking link for you to follow your order.

Consult your purchase history– Soon available at Kobrex!
Always aiming to improve your shopping experience at Kobrex, we will shortly make your purchase history available in your customer profile. This feature will allow you to view all the transactions you made on our site and save this information for your personal files.